Refund & Cancellation
Last updated: OCTOBER 2026. This explains how deposits, refunds, and cancellations work.
This policy outlines how Cygen Studios handles deposits, cancellations, and refunds for our web design, development, and digital marketing services.
Project deposits
Most bespoke projects require an initial deposit before work commences. This deposit reserves studio time and resources dedicated to your project and is generally non-refundable once work has begun.
Cancellation by client
You may cancel a project engagement at any time by giving written notice to Cygen Studios. Upon cancellation, you will be billed for all work completed up to the date of notice that exceeds the initial deposit. Completed assets or code paid for will be transferred to you upon full payment of accrued fees.
Refund eligibility
If Cygen Studios fails to deliver work substantially in accordance with the agreed statement of work and project scope, or if we cancel an engagement without cause before work starts, a full or partial refund of unused fees will be issued. Once a refund request is approved, the refund will be processed within 7–10 business days. The time for the refunded amount to appear in your account may vary depending on your bank or payment provider. Customers will be notified once the refund has been processed.
Recurring & retainer services
For monthly retainers (such as ongoing SEO, GEO/AEO, or maintenance contracts), cancellation requests require 30 days' advance written notice. Fees paid for current active billing periods are non-refundable.
How to request a refund or cancellation
To cancel a service or request a refund evaluation, email us at info@cygenstudios.com with your project reference and reason for the request.